NEED TO KNOW?
FAQs
Our Covalent Flake System not only protects your concrete from future wear and tear, but also beautifies your existing concrete and brings extra value to your property.
QUESTIONS ABOUT
State-of-the-art Valence Protective Concrete Coatings
Please take a look at our Terms & Conditions page for all the details.
We ship our products to all 50 states including Alaska, Hawaii and Canada.
For the 3-10 day delivery option, your order will be delivered by either USPS Priority Service, UPS Standard Ground Delivery, or FedEx Home Delivery. 2 day and overnight air service is provided by FedEx or UPS. LTL orders will be delivered by R&L, SAIA, or Roadrunner.
Ground, overnight, and 2-day delivery costs are calculated by UPS. Some items available from ValenceCoatings.com will incur additional shipping cost in addition to those indicated upon checkout. If your order requires additional shipping costs a Valence Protective Coatings associate will contact you to secure authorization before proceeding with the order.
Most orders will depart our distribution center within 24 business hours of order completion. Orders which require additional shipping or freight approval will be delayed until final authorization is granted by the customer. Some items on ValenceCoatings.com require more than 24 hours to ship, which is indicated in the product description. Valence distribution centers are open Monday-Friday and closed on Saturdays, Sundays, and federal holidays.
It is possible that your order will arrive in multiple packages and from multiple distribution points arriving on different days. You will receive a fulfillment verification email including tracking information upon order fulfillment.
Our terms are F.O.B. Mendota Heights, MN. The responsibility for damage in transit is the carriers whether it is visible or concealed damage. Inspect your shipment immediately. Insist that visible damage be indicated on the freight bill. Open your shipment immediately and inspect for concealed damage. Take photos of damage and notify the delivering carrier immediately and follow their instructions for a claim. Valence Protective Coatings takes every precaution to ensure safe arrival, but our responsibility ceased when the shipment was handed over to the carrier. Claims for damages must be made by you as soon as possible to the carrier.
Customer pick-up / will-call is available at our retail location at 2508 Northland Drive, Mendota Heights, MN 55120. Customer pick-up / will call is available Monday – Friday, 8:30 am – 5:00 pm.
